After weeks of inquiring the update of my status around my 6-7 week **** and not receiving pay, they wouldn't respond to my inquires or still say its pending. After multiple appointments and bloodwork they went under review again. After a few weeks into the leave I received an update from Matrix that they did not have enough information to approve it even though my doctor, a medical professional provided all the information they needed I needed to provide more notes and blood work. They deemed my FMLA approved but it would take more time for STD pay.
When my leave was starting Matrix did not have an answer on my approval and my HR had to escalate it to get an update. First off, the start-up process was a joke, I initiated it 4 weeks before my leave, per my employer policy. My employer was very supportive and directed me to Matrix to initiate the leave. I was advised to take a medical leave by my doctor for my mental health and adrenal health I was not doing well, mentally at all due to my whole system shutting down. *** reached out to legal counsel to learn more about my options and rights. But that would require communication on Matrixs part.
This a benefit all employees have earned and they come off like an insurance company. I am disappointed with her and her companies behavior. She already implied that I was not going to get paid for being sick. The Examiner also did not take into account my medical history-She continues to not answer her messages. Even though my urgent care doctor wrote a note keeping me out of work until the 17th. As for the only time I spoke with the senior examiner I was chastised for getting sick with covid. I was left a voicemail from another worker in the company explaining this to me on January 11th at 1:44pm. Urgent Care doctors are not doctors in Matrixs eyes. She also did not respond to any of my emailed questions about the type of doctor who could sign my forms. She sent me forms and instructions that would have been helpful to have the week before. I didnt receive any communication from her until Monday January 9th. I was told she would reach out to me within 2 business day. I was assigned a claim number and a claims examiner. I was told by my supervisor and company to contact Matrix Absences. I ended up getting sick with Coronavirus a couple days later. I had to suddenly take leave for some family circumstances.
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